Innovative Community Support Services | Ottawa Charity

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Return & Refund Policy

Updated at 2022-02-01

Thanks for shopping at Innovative Community Support Services. We appreciate the fact that you like to buy the items we offer.

We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products and services.

As with any shopping experience, there are terms and conditions that apply to transactions at Innovative Community Support Services. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Innovative Community Support Services, you agree to the terms set forth below along with Policy.

If, for any reason, you are not completely satisfied with any goods or services that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product or service.

Refunds

We pride ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects, and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be notified about it in advance so that you don’t have to worry unnecessarily about your order.

Innovative Community Support Services do not ship any of our Spread the Joy products, all purchases must be picked up at one of the designated locations:

                          Or

For information on refunds regarding support services please refer to your signed Innovative Community Participation Agreement.

If you face any issues, please contact our Support Team immediately.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend, or make any changes to this document so that they accurately reflect our service and policies.

Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, you are not completely satisfied with any goods or services that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product or services.

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