Innovative Community Support Services | Ottawa Charity

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About us

Our Mission

Supporting Our Community

Innovative Community Support Services (ICSS) is a non-profit charitable organization that is committed to creating and providing families & individuals with innovative, high quality, and cost effective community based programs and services that promote a strong sense of well being while making a positive contribution to our culturally diversified community.

Vision Statement

Service Principles

Innovative Community Support Services’ Service Principles will be the cornerstone and guidelines for our every action and help us work toward the common goals defined in the Mission Statement.
Commitment to Individuals‘ Rights

ICSS is committed to ensuring all individuals are informed of their rights and will create an environment that supports those rights and allows for the person to exercise their rights responsibly.

Commitment to Dignity & Independence

ICSS is committed to treating all people in a way that respects their dignity and independence. People will be supported in the least restrictive manner, given needed information, and will be able to exercise choice in and control over all decisions that affect their lives.

Commitment to Individual Focus

ICSS is committed to ensuring that a person’s individual abilities, interests and needs are used for the planning, development and delivery of support and services for them, and that an individual support plan will be created with them and/or their advocate(s).

Commitment to Personal Growth

ICSS is committed to people having lifelong opportunities and support to grow and fulfill their dreams and goals.

Commitment to Community Participation

ICSS is committed to individuals having opportunities to actively participate in and fully contribute to their community.

Commitment to Staff Quality and Development

ICSS is committed to fostering a work environment where staff members see their role as supporting the needs and goals of the individual. ICSS will employ and develop staff that will provide the best quality of service and we will empower staff to be committed to the rights of the individual, the Mission Statement, Vision Statement, and Service Principles of ICSS.

Commitment to Planning and Collaboration

ICSS shall plan its future programs in cooperation with other services and/or planning bodies, by assessing the future needs of currently supported individuals and projected needs of individuals who have a developmental disability within the Ottawa area. ICSS will work collaboratively with any necessary service providers to meet those needs.

Commitment to Innovative Services

ICSS shall ensure that there is an awareness of new techniques, trends and developments in the field of supporting individuals with a developmental disability, and where appropriate, will utilize recommended best practices.

Commitment to Economy

ICSS is committed, in the provision of its services, to maximize cost benefits and cost effectiveness while ensuring individuals’ best interests are met.


Innovative Community Support Services (ICSS) is a non-profit charitable organization that focuses on providing high-quality and cost-effective programs and services to people with a developmental disability in their communities of Eastern Ontario

ICSS is a transfer payment agency through the Ontario Ministry of Children, Community and Social Services. ICSS was incorporated in June 2001 by a group of caring and dedicated people that wanted to create a place in the community for people with developmental disabilities to call home, where they could find their place, continue to grow and be a part of their community. ICSS has continued to grow and develop over the years in response to the needs and wishes of people with developmental disabilities and their personal networks.

Strategic Priorities 2021-2025

Community and Partnerships

Strengthen ties to enhance connections with families, partners and community that can help address resource gaps for affordable housing, supported employment, respite and clinical support/intervention/prevention services:

  • Strengthen ICSS’ presence and profile.
  • Build new relationships and deepen relationships with existing community partners.
    • DS Sector Partners
    • City of Ottawa, Cumberland/Orleans
    • ODEN, CASE
    • ROH, TOH, CHEO
    • Private Sector
  • Engage people with a disability, families, and care providers.

Organizational Culture

To strengthen and enhance ICSS’s services to people with a developmental disability and to be an organization of choice:

  • Strengthen recruitment and training for new employees.
  • Strengthen development, retention, and create career advancement opportunities within the organization.

Service Excellence & Sustainability

To provide high quality, innovative, and responsive support and services that are sustainable.

  • Explore diverse housing models.
  • Enhance supports for young people coming into services.
  • Develop individualized supports for people with complex needs.
  • Evaluate ICSS’ programs and services to ensure they are high quality, innovative, responsive, and sustainable. Plan strategically for future programs and projects.

Board of Directors

The Board of Directors are the governing body responsible for the overseeing of the organization’s activities as a non-profit. Board members meet monthly and host an annual general meeting. Board members are volunteers from our community with an expertise and a passion for our sector.

Dean Drevniok, Board President
[email protected]
Pierre Boucher, Family Representative
Shane Barkley, Member
Patrick Marsden, Member
Kevin Conroy, Member


MCCSS Compliance

The Ministry of Children, Community and Social Services (MCCSS) conducts compliance inspections of all Ministry-funded service agencies under the Services and Supports to Promote Social Inclusion of Persons with Developmental Disabilities Act, 2008 (SIPDDA). The specific standards of care and safety requirements that agencies are required to comply with are set out in the Ontario Regulation 299/10 Quality Assurance Measures (QAM) and/or policy directives. Annually Innovative Community Support Services participates in these inspections. A copy of our Compliance Letter from this inspection is available for the public to view at our main offline location and can be viewed by following the link.

Annual Reports

Every year ICSS produces an Annual Report which highlights a year in review and a time to reflect.

Charity Information

ICSS was incorporated in June 2001 as a charitable organization. For further information please follow the link below.

Spotlight on Transformation

Spotlight on Transformation is the ministry’s newsletter for people interested in services and supports for people with a developmental disability.


ReportON is a telephone line and email address to report actual or suspected abuse or neglect of adults with a developmental disability.

Development Services Ontario

Developmental Services Ontario agencies can help adults with developmental disabilities find services and supports in their community. We can also provide information and help you or someone you care for with planning for the future.

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